Frequently asked questions
Can I buy products now?
The product catalog and cart are live, but checkout is not open yet — payment is not connected. You can browse products and build a cart; nothing will be charged and no order is created until checkout opens.
When will checkout open?
Checkout opens once a payment provider is connected. Until then, placing an order is not possible, and the site will always say so rather than pretend an order was placed.
Where do products ship from, and where do you ship to?
Products are planned to ship from China, with the United States as the initial pilot market. Other destinations will only be enabled once delivery availability, cost and import requirements are confirmed.
How much does shipping cost?
Shipping options and prices are shown at checkout and are calculated from the shipping address in your cart. A flat-rate option applies to the US pilot market.
What is your return policy?
Returns and refunds will be published before checkout opens. See the Returns & refunds page for the current status.
Is my saved cart kept after I leave?
Your cart is kept in your browser on this device and restored when you return. It is not tied to an account and may be cleared if you clear your site data.
Do you collect my personal information?
The preview does not submit payment, address or order information to PawShop. See the Privacy page for what is stored locally on your device.
How do I contact you?
A contact channel will be published before checkout opens. For now, the "launch status" option in the shop explains the current state without submitting any information.