Returns and refunds

Prelaunch notice: no customer orders are currently accepted, so no return or refund request can be created.

Policy in preparation

Before sales open, PawShop will publish clear rules covering the return window, return destination, shipping responsibility, damaged or incorrect items, replacements, partial refunds and refund timing.

Cross-border returns

A logistics and return-address solution is still being evaluated. We will not enable checkout for a destination until customers can see the applicable process before purchase.